mmk21 Privacy Policy

1. Introduction

mmk21 is a digital gaming platform for users in Myanmar, and protecting your personal data is one of our core responsibilities. This Privacy Policy explains how data collected while using the mmk21 website at mmk21.mom and its related services is handled.

By using this platform, you confirm that you have read and understood this policy and agree to its terms. If you disagree with any part of this policy, please contact us at [email protected] before continuing to use our services.

2. Types of Data We Collect

We collect the following types of data in order to provide our services and keep your account secure.

2.1 Data You Provide Directly

• Name and date of birth (for age verification before registration)
• Email address (used during account creation)
• Phone number (for account verification when required)
• Payment information (KBZPay, Wave Money, AYA Pay, bank transfer)
• Support communication records

2.2 Data Collected Automatically

• IP address and browser type
• Device information
• Page view history (session logs)
• Gaming activity logs
• Deposit and withdrawal records

2.3 Data Collected from Third Parties

Transaction data from payment service providers (e.g. KBZPay, Wave Money) may be collected for security verification purposes. We never use this data for anything unrelated to mmk21 services.

3. How We Use Your Information

The data we collect is used only for the following purposes—

• Opening, verifying and maintaining accounts
• Processing deposits and withdrawals
• Preventing fraud and carrying out security checks
• Managing bonuses and promotions
• Supporting 24/7 customer service
• Meeting legal obligations
• Analysing data to improve service quality

We do not sell your data to third parties for direct advertising purposes.

4. Data Sharing and Third Parties

We share your personal information only when strictly necessary—

4.1 Service Providers

Payment processors and software providers receive only the data they need to deliver their services. They are contractually required to comply with mmk21's data protection policy.

4.2 Legal Requirements

If we receive a lawful request, we will share only the data required by law. When we are compelled to share data, we will try to notify you as permitted by law.

4.3 Business Transactions

In the event of a business sale or merger, data may be transferred to the acquiring organisation. You will be notified in advance if this occurs.

5. SSL Security and Data Protection

Personal data security at mmk21 is supported by advanced technical measures—

• TLS / SSL Encryption — All data transfers are encrypted with SSL
• Access Controls — The number of people who can access your data is strictly limited
• Firewall Protection — Servers are protected by multiple layers of digital defence
• Audit Logging — Unauthorised access attempts are regularly monitored
• Staff Training — Employees are trained to follow data protection practices

That said, we want to be honest: no digital environment can guarantee 100% protection. Please keep your account password secure and never share it with anyone.

6. Cookies and Tracking Technologies

We use cookies to improve the website—

Types of Cookies

• Essential Cookies — Required for the service to function without interruption
• Functional Cookies — Remember your browsing preferences on the website
• Analytics Cookies — Help us understand how the service is used

You can block cookies through your browser settings. Please note that disabling certain cookies may limit some features of the service.

7. Your Data Rights

You have the following rights regarding your personal information—

7.1 Right to View and Access

You can request the data we hold about you. To do so, contact us at [email protected] in a way that allows us to verify your account.

7.2 Right to Correction

You can request that incorrect data be corrected. Security checks will be required for corrections that could affect the integrity of the service.

7.3 Right to Deletion

After closing your account, you can request deletion of your data except for data we are legally required to retain. Please note that the deletion process may take some time to complete.

7.4 Right to Restriction

You can request that we restrict the processing of your data. Contact us at [email protected] for this and we will respond promptly.

8. Data Retention Period

Collected data is retained for as long as necessary to provide the service and meet legal requirements—

• Account data — for as long as the account remains active
• Payment records — until the legally required retention period expires
• Gaming records — for as long as needed to resolve bonuses and disputes
• Support communication records — 2 years

Once the retention period ends, data is securely deleted or handled in a manner that meets the required standards.

9. Age Restriction

mmk21 services are available to users aged 21 and above only. If we become aware that we have collected information from anyone under the age of 21, we will immediately delete that data and close the relevant account. We reserve the right to verify the age of any user we suspect may be under 21.

10. Amendments

This policy may be updated from time to time in response to changes in law, operations, or technology. When changes are made, the "Last Updated" date at the top of the policy will be revised, and significant changes will be announced on the mmk21 website. Continued use of the service after an amendment is published means you accept the updated policy.

11. Contact Us

If you have questions about this policy, data rights requests, or concerns about how your data is handled, you can reach us in Burmese through our 24/7 Live Chat, or—

All contacts are handled as promptly as possible within the Myanmar Standard Time (MMT, UTC+6:30) timezone.